Shipping policy
Last updated: August 4, 2026
Thank you for choosing CargoSurf.
Every CargoSurf platform is manufactured in small batches or built to order to ensure the highest quality and precision. This Shipping Policy explains how we process, ship, and deliver orders placed through www.cargo-surf.com.
1. Order Processing
CargoSurf products are manufactured in small batches or built to order.
Processing times may vary depending on:
- Product configuration
- Current production schedule
- Order volume
- Product availability
Estimated processing times shown on the website are approximate and should not be considered guaranteed delivery dates.
Once your order has been prepared for shipment, you will receive a shipping confirmation email with tracking information.
2. Shipping Rates
Current standard shipping rates within the continental United States (Lower 48 states):
- Daily – $85USD
- 2ROW – $220 USD
- 3ROW – $220 USD
Shipping rates are subject to change without prior notice and will always be confirmed during checkout.
3. Shipping Coverage
CargoSurf currently ships throughout the continental United States (Lower 48 states).
Alaska & Hawaii
Shipping to Alaska or Hawaii is not included in our standard shipping rates.
Customers located in Alaska or Hawaii should contact CargoSurf before placing an order to receive a custom shipping quotation.
International Shipping
CargoSurf does not currently ship directly to:
- International destinations
- U.S. Territories
- APO/FPO addresses
International customers may use a U.S.-based freight forwarding service at their own discretion.
CargoSurf is not responsible for:
- International forwarding services
- Customs clearance
- Import duties
- Taxes
- Brokerage fees
- International shipping delays
CargoSurf does not prepare export documentation or customs paperwork.
4. Shipping Protection
Every CargoSurf order includes complimentary shipping protection at no additional cost.
Shipping protection covers eligible shipments that are:
- Lost during transit
- Stolen after confirmed delivery
- Damaged during transportation
Our goal is to provide a fast and straightforward resolution whenever shipping-related issues occur.
5. Tracking Information
Once your order has shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take several hours to become active after the shipment has been collected by the carrier.
6. Lost, Stolen, or Damaged Shipments
If your shipment experiences a delivery issue, please contact us as soon as possible at:
Please include:
- Order number
- Description of the issue
- Photos of the product or packaging (if applicable)
CargoSurf will review each case individually and assist with an appropriate resolution.
Reporting Deadlines
Lost Shipments
Report within 5–15 days after the last carrier tracking update.
Stolen Packages
Report within 5–15 days following the recorded delivery date.
Damaged Packages
Visible shipping damage should be reported immediately upon delivery.
Please inspect your shipment as soon as possible after receiving it.
If damage is discovered, notify CargoSurf within 24 hours and provide photographs of:
- The shipping box
- Shipping label
- Product
- Damaged areas
7. Delivery Requirements
CargoSurf platforms are shipped as large parcels due to their size.
Customers should ensure:
- The shipping address is accurate.
- Someone is available to receive the shipment if required.
- The delivery location is accessible for standard parcel delivery.
Drivers are responsible for delivering the shipment to the delivery address.
Bringing the shipment indoors remains the customer’s responsibility.
8. Address Changes
If you need to change your shipping address, please contact CargoSurf as soon as possible.
Once an order has entered production or has been shipped, address changes may no longer be possible.
Any carrier fees resulting from incorrect addresses or requested address corrections are the responsibility of the customer.
9. Additional Shipping Charges
Additional shipping charges may apply in certain situations, including:
- Remote delivery locations
- Limited-access properties
- Islands or special service areas
- Address correction requests
- Failed delivery attempts
- Carrier redelivery fees
Any additional fees imposed by the shipping carrier are the responsibility of the customer.
10. Delivery Delays
Although CargoSurf works closely with its shipping partners, delivery times may occasionally be affected by circumstances outside our control, including:
- Severe weather
- Carrier delays
- Holidays
- Supply chain disruptions
- Force majeure events
CargoSurf is not responsible for delays caused by shipping carriers or events beyond our reasonable control.
11. Returns
Information regarding product returns, refunds, exchanges, and cancellations can be found in our Return & Refund Policy.
12. Contact Us
If you have questions regarding shipping, delivery, or tracking, please contact:
CargoSurf LLC
7901 4th Street North
St. Petersburg, FL 33702
United States
Email: [email protected]