Refund policy

Last updated: August 4, 2026

Thank you for shopping with CargoSurf.

We take pride in designing and manufacturing premium cargo floor systems built for long-term use. If you are not completely satisfied with your purchase, please review the policy below before requesting a return or refund.

1. Return Eligibility

Standard CargoSurf products may be returned within 30 days of delivery, provided that all of the following conditions are met:

  • The product has not been installed, modified, or damaged.
  • The product is returned in its original condition.
  • All original hardware, accessories, and documentation are included.
  • The product is returned in its original packaging whenever reasonably possible.

CargoSurf reserves the right to inspect all returned products before approving a refund.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Custom-made or made-to-order products
  • Products modified after purchase
  • Products showing signs of installation or use
  • Products damaged due to improper installation or misuse
  • Clearance or final sale items (if applicable)

3. Return Authorization

Before returning any product, you must contact CargoSurf to obtain return authorization.

Please include:

  • Order number
  • Full name
  • Reason for the return
  • Photos of the product (if requested)

Returns sent without prior authorization may be refused.

4. Return Shipping

Unless the return is the result of a CargoSurf error or a defective product, customers are responsible for return shipping costs.

CargoSurf recommends using a trackable shipping service and purchasing shipping insurance when returning products.

CargoSurf is not responsible for returns lost or damaged during return transit.

5. Damaged, Defective, or Incorrect Products

If your order arrives:

  • damaged,
  • defective,
  • or you receive the wrong product,

please contact us within 24 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of:
    • the shipping package,
    • the shipping label,
    • the product,
    • the damaged area (if applicable)

CargoSurf will review your claim and determine the appropriate resolution, which may include replacement parts, product replacement, or a refund.

6. Refunds

Once your return has been received and inspected, you will be notified of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method.

Please allow several business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return results from a CargoSurf error.

7. Exchanges

CargoSurf currently does not offer direct product exchanges.

If you wish to purchase a different configuration or model, please complete the return process (if eligible) and place a new order.

8. Order Cancellations

Orders may be canceled before production or shipment begins.

Once production has started or the order has shipped, cancellation may no longer be possible.

Custom-made products may not be canceled after production has begun.

9. Warranty vs. Returns

This Return & Refund Policy applies only to returns and refunds.

Questions regarding manufacturing defects or product performance after use are covered under the CargoSurf Warranty Policy.

10. Contact Us

If you have any questions regarding returns or refunds, please contact:

CargoSurf LLC

7901 4th Street North

St. Petersburg, FL 33702

United States

Email: [email protected]