Shipping & Delivery FAQ

NO. But CargoSurf product prices include shiping protection within the continental United States (lower 48 states), unless stated otherwise on the product page.

Yes. All CargoSurf shipments include complimentary shipping protection at no additional cost. This protection covers packages that are lost, stolen, or damaged during transit.

CargoSurf products are produced in small batches or built to order. Lead times may vary depending on the product and current demand.

Once your order ships, delivery time depends on the carrier and your location. You will receive a tracking number as soon as your order leaves our facility.

Shipping to Alaska or Hawaii is not included in standard pricing and must be quoted separately. Please contact us before ordering to receive a custom shipping quote.

At this time, CargoSurf does not ship directly to international addresses, U.S. territories, or APO/FPO addresses.

International customers may use a U.S.-based freight forwarder at their own discretion. CargoSurf is not responsible for international forwarding, customs clearance, or import fees.

No. CargoSurf does not provide commercial invoices, customs paperwork, or export documentation. All international shipments must be handled through a freight forwarder arranged by the customer.

CargoSurf provides free shipping protection on all orders. This protection covers packages that are lost, stolen, or damaged while in transit.

If there is an issue with your delivery, please contact our support team [email protected]

You will be asked to provide:

1. Your order number
2. A brief description of the issue
3. Photos or videos (for damaged items, if applicable)

Once submitted, we will review the claim and assist with a replacement or resolution.

Claims must be reported within the following timeframes:

Lost Packages

• Domestic: 5–15 days from the last tracking update

Stolen Packages

• Must be reported within 5–15 days after the delivery date

Damaged Packages

• Any damage must be reported on the day of delivery.

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  The customer must notify the courier immediately upon receiving the package.

For large freight or parcel shipments, CargoSurf or the parcel carrier will contact you by phone or email to confirm availability and schedule delivery. Please ensure your contact details are accurate and responsive to avoid delays.

To ensure smooth delivery:

• Delivery Address: Make sure the delivery address is correct and accessible for standard parcel delivery services.

•  Contact Information: Ensure your phone number is correct and reachable in case the courier needs to contact you regarding the delivery.

CargoSurf platforms are shipped as large parcels due to their size.

Please ensure that the delivery location is accessible for standard courier services.

Someone should be available to receive the package and move it inside if necessary.

CargoSurf products are shipped as large parcels. Couriers will deliver the package to the delivery address, but bringing the product inside is the customer’s responsibility.

If you have special delivery instructions, please contact us before shipment.

Upon delivery:

1. Inspect the Package: Check the exterior packaging for visible damage when the package arrives. If damage is present, take photos and report it immediately.
   
   
2. Check the Contents: Open the package as soon as possible and inspect the contents. Any damage must be reported within 24 hours of delivery.
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Remote or Limited Access Locations: Deliveries to remote areas, islands, or restricted-access locations.

• Address Corrections: Incorrect or incomplete delivery addresses that require carrier correction.

• Redelivery Fees: If a delivery attempt fails due to incorrect contact information or unavailable recipient.

Any additional fees imposed by the carrier are the responsibility of the customer.

Once your order ships, you will receive a tracking number by email. You can use this number on the carrier's website to monitor your shipment status.

If you need to change your delivery address or provide special delivery instructions, please contact us as soon as possible. [email protected]

Requests made after the shipment has been dispatched may result in additional carrier fees and delivery delays.